TECH SUPPORT PAGE

Technical support is available on all our kits, both current and discontinued. This may be by Email (preferred) or by telephone at 518-854-9280. We also stock all replacement parts, even for those of our kits sold back in the 1980s. Available tech support ranges from answering questions to performing troubleshooting and repair. Customers may send in their completed kits for checkout and setup if preferred, as long as they are complete and unmodified. This assures success in case the builder has no suitable test equipment or would prefer to have the kit professionally set up in our laboratory. Contact us for details of this service by Email or Telephone. Tech support is best done via Email, as this provides time to consider your problem in detail rather than "on the fly" over the phone, and also permits the sending of additional information impractical by telephone. Most Emails are answered within a day of receipt, we dont like to let things pile up. Additional useful information is available in our technical section

 

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